Order & Return Policy

Prices

Prices in our paper catalogue and on our website are in Canadian Funds. Prices subject to change without notice. Please refer to online/website pricing for most current prices or request a quote.

Taxes

All sales are subject to provincial and federal taxes where applicable.

Credit

All cities, towns, municipalities, and governments may place orders by submitting a formal purchase order. Our payment terms are Net 30 days.  Private companies are required to complete and submit our credit application. Approved credit applications will still be required to pre-pay the first order. Subsequent orders will receive Net 30 days if the account is in good standing.

Payment options

Please make cheques payable to DB Perks & Associates Ltd

Mail payments to #108 – 2411 Dollarton Hwy, North Vancouver, BC V7H 0A3

We also accept payment by Visa, MC, Amex, Direct Deposit, and E Transfers.

Returns

We can accept returns with prior approval on items that are unused, in the original packaging, and completely re-salable. All returns are subject to a 20% restocking fee. Freight will not be credited. Returns must be processed within 30 days of the original sale. Include a copy of the packing slip or invoice.

Custom and special-order items are not returnable.

Shipping and courier costs

Freight, shipping, courier shipping costs are added to invoices unless otherwise specified. We work with logistics companies to obtain the best rates possible. All items labeled FOB in our catalogue will have freight costs added to the invoice from the manufacture.

Damaged shipments

If any merchandise is damaged in transit, it is important to note the damage on the waybill before signing and take pictures for reference. Once a waybill has been signed there is no recourse even if goods are found damaged inside the packaging.  Receivers have 15 minutes to open and inspect all shipments. If you are the receiver of any shipment from our company, please take the time to inspect your shipments thoroughly BEFORE signing.

Freight Claims

If your shipment/package/order is lost or damaged in transit, either the receiver or shipper can file a claim with the carrier. This depends on a few details. Please inform us of the issue. Claims must be filed within the time limit specified by the carrier. Usually within 3-5 working days.