FAQ

Cities, towns, municipalities can order from us by submitting a formal purchase order. All others can request a credit application.

No, our focus is supply and service to Municipal Pools & YW/YMCA’s across Canada

No, currently we only supply municipal pools and YW/YMCA’s across Canada

Yes, our prices are all in Canadian funds, and our online catalogue pricing is the most current.

Yes, we add applicable freight, courier, or postage costs to shipments. We work with fantastic freight & logistics brokers to get the best possible rates for our shipments to you.

Service call requests are handled on a case-by-case basis. Please contact us to discuss your needs. Our Service call rate is $175.00 per hour, per person, some jobs require 2 or more people and include travel time.

No, but we sell various brands of water testing reagents and kits to help you test your pool water.

These inquiries are handled on a case-by-case basis. Our on-site rate is $175 per hour including travel time.

Yes, we do on non-custom, non-special order items that have been purchased within 1 year. All returns are subject to a restocking fee of 20%. All returns must be pre-arranged with a staff member prior to return. The product must be in the original packing and resalable condition with all parts. All returns must be items originally purchased from DB Perks & Associates Ltd, and a copy of your invoice/packing slip must accompany your return.

Yes we do.  Please be sure to connect with us first before sending in your unit to be sure we can go ahead and work on your particular model.  We stock common parts for most Dolphin (Maytronics) vacuums for a quick turn around.  Alternatively, depending on the issue, we are able to supply common wearing parts and some direction for you to do the repairs at your facility if you are able.  When sending us a pool vacuum for repair, please clearly mark your unit with the facility name and be sure to include your contact information email and phone number so we can discuss repairs with you.  Where possible please include a note describing the problem you are experiencing with your automatic vacuum.

Probably not as often as you may believe. Unless you have hard water or experiencing odd readings the probes can be left alone for up to 6 months.

It is very important not to let your probe tips dry out. The sensor will not perform well if they dry. The most ideal way to store your BECSys probes is to use storage caps called wetting caps with BECSys probe reference storage solution; 4/KCI. Using the same reference solution that is inside the probe sensor limits the reaction that happens while in storage. Keeps your probe from working while in storage and prolongs its life. If the wetting caps are not used, then the next best option would be leaving the sensor in a glass of the 4/KCI solution rather than the pool or tap water. But leaving your sensor in a glass of water is much safer than letting it dry out.

Nemato the manufacturer has been out of business for several years now. We do have some options that fit or work with your existing equipment.

• If you need a replacement strainer and/or strainer basket, we supply both of those as a custom build. Request a measure guide to get started.
• If you need parts for your strainer body, such as the lid, we need you to supply a template, an exact trace of your requirements.
• We can supply most sized J-bolts, knobs for your strainer lid
• We can supply the most common size of Nemato gasket material (sold per foot) and glue as a kit, for your strainer lid and filter manhole. Supplied as a kit. Field fit on-site to suit.
• We can supply gauges & most laterals